SMS Privacy Policy
This Privacy Policy explains how Kingdom AI Solutions, LLC (“Kingdom AI Solutions,” “we,” “us,” or “our”) collects, uses, and protects the information you provide when you call us or exchange text messages with us. Kingdom AI Solutions, LLC is a California limited liability company that provides AI voice agent and business automation services. We are the sender of record for all text messages sent from our business phone numbers.
1. Information We Collect
We collect only the information needed to respond to you and to schedule or confirm appointments. This includes:
- Your name, as you provide it during a call or by text.
- Your mobile phone number, including the number captured automatically when you call one of our business lines.
- Appointment details and scheduling preferences, such as requested dates, times, and the service you are inquiring about.
- The content of messages you send us and a record of the messages we send you.
- Call records, including the date, time, and duration of calls placed to our business numbers, and where applicable a recording or written transcript of the call.
We do not collect Social Security numbers, financial account numbers, payment card numbers, or health information through our text messaging program.
2. How We Use Your Information
We use the information above for the following purposes only:
- To send appointment confirmations, reminders, scheduling links, and changes to a scheduled appointment.
- To answer questions you ask us by text and to provide customer support.
- To maintain internal records of consent, opt-outs, and service history.
- To comply with legal, regulatory, and mobile carrier requirements.
We do not use your information for behavioral advertising, and we do not sell your information.
3. SMS Consent and Third-Party Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
We use service providers to operate our messaging and telephony systems, including our messaging platform and telecommunications carriers. These providers process information strictly on our instructions and solely to deliver the messages you have asked to receive. They are not permitted to use your mobile number or consent data for their own marketing purposes.
We may disclose information when required to do so by law, by valid legal process, or when necessary to protect the rights, property, or safety of Kingdom AI Solutions, LLC, our customers, or the public.
4. Opting Out
You can stop receiving text messages from us at any time by replying STOP to any message we send. You will receive a single confirmation message and we will not send you further texts. To resume messages, reply START. For assistance, reply HELP or contact us using the details in the footer of this page.
Consent to receive text messages is not a condition of purchasing any product or service from us.
5. Data Retention and Security
We retain your mobile number, consent record, and message history for as long as needed to provide our services and to demonstrate compliance with carrier and legal requirements, and thereafter as required by applicable law. Opt-out records are retained indefinitely so that we do not message a number that has opted out.
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including access controls on the systems that store phone numbers and message history. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You may request that we delete the information we hold about you by contacting us using the details in the footer of this page. We will honor the request unless we are required to retain the information by law or by carrier compliance obligations.
6. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes affecting how we use your mobile information will be posted here before they take effect.